Our Commitment to Your Privacy
Razed Casino takes the privacy of its players seriously. This Privacy Policy explains what personal information we collect from users accessing our platform at razed-casino-new-zealand.com, how that information is used, stored, and protected, and what rights you have over your own data. It applies to all visitors, registered users, and anyone who contacts us through any channel.
By using Razed Casino, you confirm that you have read and understood this policy. If you do not agree with any part of it, please do not use our platform or submit your personal information to us.
We operate in accordance with the Privacy Act 2020 (New Zealand), which governs how organisations collect, use, disclose, and store personal information about individuals in New Zealand. This legislation, alongside the Information Privacy Principles (IPPs) it contains, forms the foundation of how we approach data handling at Razed Casino.
Who We Are
Razed Casino is operated from Level 8, 1 Willis Street, Wellington 6011, New Zealand. For any privacy-related enquiries, you can reach our support team at support@razed-casino-new-zealand.com or by calling +64 21 870 1548. Our offices are available Monday to Saturday, 9AM to 6PM.
What Information We Collect
We collect personal information only when it is reasonably necessary for the purposes of providing our services, complying with legal obligations, and protecting the integrity of our platform.
Information You Provide Directly
- Full legal name and date of birth
- Residential address in New Zealand
- Email address and phone number
- Username and password (stored in encrypted form)
- Payment and financial details, including bank account or card information used to make deposits or process withdrawals
- Copies of identity documents submitted during account verification, such as a New Zealand passport, driver’s licence, or other government-issued ID
- Any information you submit when contacting our support team, including the content of your messages
Information Collected Automatically
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Pages visited on our website and time spent on each
- Referral source (how you arrived at our site)
- In-session behaviour, including games played, bet amounts, and session duration
- Cookie and tracking data (see our Cookie Policy for full details)
Information from Third Parties
In certain circumstances, we may receive personal information about you from third-party service providers. This can include identity verification agencies, fraud detection services, payment processors, and marketing analytics platforms. We only accept such information where we have a legitimate reason to do so and where doing so is consistent with the Privacy Act 2020.
Why We Collect Your Information
We collect and use personal information for specific, legitimate purposes. Using your data for any purpose incompatible with those listed below would require separate disclosure to you.
Legal and Regulatory Obligations
New Zealand does not currently license offshore online casino operators under the Gambling Act 2003. However, we are still required to comply with applicable New Zealand laws, including the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act). This means we are legally obligated to verify the identity of our users, monitor transactions for suspicious activity, and report certain information to the relevant New Zealand authorities where required.
Service Delivery
- Processing your registration and maintaining your account
- Handling deposits, withdrawals, and other financial transactions
- Providing access to games, promotions, and platform features
- Delivering customer support when you contact us
Responsible Gambling
We take player wellbeing seriously. Certain personal data, including your betting history, session frequency, and deposit patterns, may be used internally to identify signs of problem gambling behaviour. Where this is the case, we may reach out to offer support tools such as deposit limits, cooling-off periods, or self-exclusion options. This processing is conducted in your interest and is not used for any marketing purpose.
Security and Fraud Prevention
We use personal information to protect the integrity of our platform, detect and prevent fraudulent activity, and ensure that only eligible players access our services. This includes age verification to ensure all users are 18 years of age or older, as required under New Zealand law.
Marketing and Communications
With your consent, we may contact you about promotions, bonuses, and platform updates. You can withdraw consent at any time by clicking the unsubscribe link in any marketing email or contacting us directly. Withdrawing marketing consent will not affect your ability to use the platform.
Platform Improvement
Aggregated and anonymised usage data helps us understand how players interact with our platform so we can improve the experience. This data cannot be used to identify you individually.
Cookies and Tracking Technologies
Razed Casino uses cookies and similar technologies to operate our website properly, remember your preferences, and analyse site traffic. Some cookies are strictly necessary for the platform to function; others are optional and require your consent. For a full breakdown of the cookies we use and how to manage them, please refer to our Cookie Policy available on the website.
How We Share Your Information
We do not sell your personal information. We do not share it with third parties for their own marketing purposes. Personal information may be shared in the following circumstances only:
- Payment processors and banking partners – to facilitate deposits and withdrawals on your behalf
- Identity verification and KYC providers – to confirm your identity in line with AML/CFT requirements
- Game software providers – who may process limited technical data to deliver games; these providers are contractually bound to data protection obligations
- Fraud detection and security services – to protect both you and the platform
- Regulatory and law enforcement authorities – where we are legally required to disclose information, including in response to a lawful request under New Zealand law
- Professional advisers – such as legal counsel or auditors, under confidentiality obligations
Any third party that handles personal information on our behalf is required to do so in accordance with this policy and applicable privacy law. We do not permit them to use your information for any purpose other than delivering the service for which they were engaged.
International Data Transfers
Some of our service providers and technical infrastructure are based outside New Zealand. When personal information is transferred to a country that does not offer the same level of privacy protection as New Zealand, we take steps to ensure appropriate safeguards are in place. This may include contractual clauses, data processing agreements, or reliance on recognised adequacy frameworks. You may contact us if you would like more information about the specific safeguards applicable to a particular transfer.
How Long We Keep Your Information
We retain personal information for as long as your account is active and for a period of time afterwards as required by law or legitimate business need. Under the AML/CFT Act 2009, certain records must be kept for a minimum of five years following the end of a customer relationship. After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to you.
If you request deletion of your account, we will remove or anonymise your personal information to the extent permitted by our legal obligations. Some data may need to be retained even after account closure to comply with financial record-keeping and anti-money laundering requirements.
Security of Your Information
Razed Casino uses industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage of sensitive data, access controls limiting who within our organisation can view personal information, and regular security assessments of our systems.
No online platform can guarantee absolute security. In the event of a data breach that is likely to cause serious harm to affected individuals, we will take prompt steps to contain the breach and notify affected users and the New Zealand Privacy Commissioner as required under the Privacy Act 2020.
Your Rights Under New Zealand Law
Under the Privacy Act 2020, you have the following rights in relation to personal information we hold about you:
- Right of access – you may request a copy of the personal information we hold about you
- Right of correction – if any information we hold is inaccurate or incomplete, you may ask us to correct it
- Right to complain – if you believe we have breached the Privacy Act 2020, you have the right to raise a complaint with us directly or with the Office of the Privacy Commissioner of New Zealand
To exercise any of these rights, contact us at support@razed-casino-new-zealand.com. We will respond to all valid requests within 20 working days, as required by the Privacy Act 2020. In some cases, we may need to verify your identity before processing your request.
If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.
Children and Minors
Razed Casino is strictly for adults aged 18 years and over. We do not knowingly collect personal information from anyone under the age of 18. If we discover that a minor has created an account or submitted personal data to us, we will close the account immediately and delete the associated information. If you believe a minor has registered on our platform, please contact us at support@razed-casino-new-zealand.com so we can investigate and act without delay.
Links to Other Websites
Our website may occasionally contain links to external sites that are not operated by Razed Casino. Clicking those links will take you away from our platform. We have no control over the content or privacy practices of third-party websites and accept no responsibility for them. We encourage you to review the privacy policy of any external site before submitting personal information there.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will notify registered users via email or through a notice displayed on the platform. Continued use of Razed Casino after any update constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy, how your personal information is handled, or wish to make a request regarding your data, please get in touch:
- Email: support@razed-casino-new-zealand.com
- Phone: +64 21 870 1548
- Address: Level 8, 1 Willis Street, Wellington 6011, New Zealand
- Office hours: Monday to Saturday, 9AM to 6PM