1. About These Terms
These Terms and Conditions govern your access to and use of Razed Casino, operated through the website razed-casino-new-zealand.com. By registering an account, making a deposit, or placing a wager on our platform, you confirm that you have read, understood, and agree to be bound by these Terms in full.
These Terms apply to all players accessing Razed Casino from New Zealand. If you do not agree with any part of these Terms, you must not use the platform. We encourage you to read this document carefully before registering. If anything is unclear, please contact our support team at support@razed-casino-new-zealand.com or call us on +64 21 870 1548 before proceeding.
Razed Casino reserves the right to update these Terms at any time. Continued use of the platform following any changes constitutes acceptance of the revised Terms. It is your responsibility to check this page periodically.
2. Eligibility and Account Registration
2.1 Age Requirement
You must be at least 20 years of age to register and play on Razed Casino. This minimum age requirement reflects the legal gambling age applicable in New Zealand under the Gambling Act 2003. We do not knowingly allow persons under the age of 20 to open an account or participate in any gambling activity on our platform.
2.2 Residency and Legal Status
By registering, you confirm that:
- You are at least 20 years old;
- You are legally permitted to participate in online gambling under the laws applicable in your jurisdiction;
- You are not registering on behalf of another person;
- You are not a self-excluded player or subject to any gambling exclusion order;
- All information you provide during registration is accurate, truthful, and up to date.
2.3 One Account Per Player
Each player is permitted to hold only one account on Razed Casino. Duplicate accounts are strictly prohibited. If we detect more than one account linked to the same individual (identified by name, address, device, IP address, payment method, or other means), we reserve the right to close all additional accounts and void any associated winnings.
2.4 Account Verification
We are required to verify your identity before processing withdrawals and may request verification at any point following registration. You may be asked to provide:
- A government-issued photo ID (passport or New Zealand driver’s licence);
- Proof of address dated within the last three months (utility bill, bank statement);
- Proof of payment method ownership;
- Any additional documentation required to comply with our obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act).
Failure to provide requested documentation within a reasonable timeframe may result in account suspension or closure.
3. Legal Framework and Compliance
3.1 New Zealand Gambling Law
Online gambling operated from overseas is not regulated under the Gambling Act 2003 in New Zealand. The Act governs gambling conducted within New Zealand, and no specific licensing regime exists domestically for offshore online casino operators. Razed Casino operates under its international licence and provides services to New Zealand residents in accordance with applicable international regulations.
Players in New Zealand are not prohibited from accessing offshore gambling websites under current New Zealand law, and participation is at the player’s own discretion.
3.2 AML/CFT Obligations
We take our obligations under anti-money laundering legislation seriously. All transactions on Razed Casino are monitored. We may request source-of-funds documentation if deposits or betting patterns raise compliance concerns. Any activity that we reasonably believe to be related to money laundering, fraud, or other financial crime will be reported to relevant authorities and will result in immediate account suspension.
3.3 Responsible Gambling Obligations
Razed Casino is committed to promoting responsible gambling in line with industry best practices recognised in New Zealand. We provide access to tools and resources to help players manage their gambling behaviour, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. Further information is available on our Responsible Gambling page.
Players who feel they may have a gambling problem are encouraged to contact the New Zealand Gambling Helpline on 0800 654 655 or visit www.gamblinghelponline.org.nz.
4. Deposits and Withdrawals
4.1 Accepted Payment Methods
Razed Casino accepts deposits and processes withdrawals via a range of payment methods, including Visa, Mastercard, Apple Pay, and other methods displayed at the cashier. All deposits must be made from payment accounts held in your own name. Third-party payments are not permitted.
4.2 Currency
Transactions are processed in New Zealand dollars (NZD) where the payment method supports this currency. Currency conversion fees may apply where applicable, and these are charged by the payment provider rather than Razed Casino.
4.3 Minimum and Maximum Transactions
Minimum deposit and withdrawal amounts vary by payment method and are displayed at the cashier at the time of transaction. Razed Casino reserves the right to apply transaction limits at its discretion.
4.4 Withdrawal Processing
Withdrawal requests are reviewed and processed in accordance with our standard schedule. Processing times vary depending on the withdrawal method chosen. Before any withdrawal is processed, you must have completed identity verification. We reserve the right to request additional documentation before releasing funds.
4.5 Declined Deposits
Some banks and card issuers may decline gambling-related transactions. Razed Casino is not responsible for charges or fees incurred as a result of declined transactions or currency conversions applied by your financial institution.
5. Bonuses and Promotions
5.1 General Bonus Terms
All bonuses, free spins, and promotional offers made available on Razed Casino are subject to specific terms that apply to each offer. These terms are published on the relevant promotion page. Where any conflict exists between the general Terms and the specific promotion terms, the promotion terms will prevail in respect of that specific offer.
5.2 Welcome Bonus
New players at Razed Casino are eligible for the First Play Frenzy welcome package, which includes a 200% match bonus on the first deposit plus 100 bonus spins and cashback of up to NZ$200. Eligibility requires a qualifying first deposit. Full wagering requirements and conditions are set out on the Welcome Bonus page.
5.3 Wagering Requirements
Bonus funds and winnings derived from free spins are subject to wagering requirements before they can be withdrawn. The applicable wagering multiplier is specified per promotion. Until wagering requirements are met, bonus funds are not withdrawable. Attempts to withdraw before meeting wagering requirements will result in the bonus being forfeited.
5.4 Bonus Abuse
Razed Casino monitors bonus activity across all accounts. Any player found to be exploiting bonuses through coordinated play, abuse of multiple accounts, systematic low-risk wagering designed to clear bonus requirements without genuine gameplay, or any other form of bonus abuse will have their bonuses voided and their account reviewed. Decisions in this regard rest solely with Razed Casino.
5.5 Cashback Offers
Cashback promotions, including the weekly 20% cashback on losses, are calculated on net losses within the defined period. Cashback is credited as bonus funds unless otherwise stated and is subject to the wagering requirements specified in the relevant promotion.
6. Game Rules and Fair Play
6.1 Game Outcomes
All games available on Razed Casino are supplied by third-party game providers and use certified Random Number Generator (RNG) technology to determine outcomes. The results of all games are entirely random and cannot be influenced by the player, by Razed Casino, or by any third party.
6.2 Malfunctions and Technical Errors
In the event of a technical error, system malfunction, or game failure, bets and wins affected by the malfunction may be declared void. Razed Casino is not liable for losses arising from technical issues outside of our reasonable control. If you experience a game error, please contact support immediately.
6.3 Disconnections
If you are disconnected during a game round, the round will be completed automatically by the system in accordance with the relevant game rules. You are responsible for ensuring you have a stable internet connection when playing.
6.4 Prohibited Activity
The following activities are strictly prohibited on Razed Casino:
- Using software, bots, scripts, or automated tools to influence game outcomes or gain an unfair advantage;
- Colluding with other players, particularly in live dealer games;
- Exploiting software bugs or errors for financial gain;
- Any form of cheating, fraud, or deceptive conduct;
- Placing wagers funded by proceeds of crime.
Confirmed prohibited activity will result in permanent account closure and forfeiture of all balances.
7. Account Management
7.1 Account Security
You are responsible for maintaining the confidentiality of your account login credentials. Your password must not be shared with any other person. Razed Casino will not be held liable for losses resulting from unauthorised access to your account where you have failed to take reasonable precautions to protect your login details.
If you suspect that your account has been accessed by an unauthorised person, contact us immediately at support@razed-casino-new-zealand.com.
7.2 Inactive Accounts
An account is considered inactive if no login activity has been recorded for a continuous period of 12 months. We may notify you before applying any inactivity fee. Where required by applicable law, unclaimed balances in dormant accounts may be subject to applicable dormant account policies. You can reactivate your account by logging in and contacting support.
7.3 Account Closure
You may close your account at any time by contacting our support team. Any real-money balance remaining at the time of closure will be returned to you via your original payment method after all verification and compliance checks are completed. Bonus funds that have not met wagering requirements will be forfeited upon closure.
Razed Casino reserves the right to close any account at its discretion, including where we have reasonable grounds to believe that a player has breached these Terms.
8. Responsible Gambling Tools
8.1 Available Tools
We provide the following tools to support responsible gambling:
- Deposit limits – set daily, weekly, or monthly deposit caps on your account;
- Session time limits – receive notifications after a set period of play;
- Cooling-off periods – temporarily suspend your account for a defined period;
- Self-exclusion – permanently or indefinitely exclude yourself from accessing Razed Casino.
To apply any of these tools, log into your account settings or contact our support team directly.
8.2 Self-Exclusion
Players who wish to self-exclude may do so by contacting us at support@razed-casino-new-zealand.com. Self-exclusion takes effect as soon as reasonably practicable after your request is received. During a self-exclusion period, you must not attempt to open new accounts on our platform. If you attempt to circumvent a self-exclusion, we accept no responsibility for any losses incurred as a result.
8.3 Protection of Vulnerable Players
Razed Casino does not market its services to minors or to individuals who have self-excluded. We encourage players to use parental control software if there is any risk that a minor may access their device. We support access to professional support services and refer players experiencing gambling-related harm to the Problem Gambling Foundation of New Zealand and the Gambling Helpline.
9. Privacy and Data Protection
Your personal information is collected and processed in accordance with our Privacy Policy, which is available on our website. By registering, you consent to the collection and use of your personal data for the purposes of operating your account, processing transactions, conducting identity verification, meeting our legal obligations, and where applicable, communicating with you about our products and promotions.
We do not sell your personal information to third parties. Data is shared only with service providers necessary for the operation of the platform and with regulatory or law enforcement bodies where required by law.
New Zealand players have rights in respect of their personal data under the Privacy Act 2020. To exercise any rights or make a complaint about our data handling, please contact us at support@razed-casino-new-zealand.com.
10. Intellectual Property
All content on razed-casino-new-zealand.com, including but not limited to text, graphics, logos, game interfaces, and software, is the property of Razed Casino or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial gambling purposes only.
You must not copy, reproduce, distribute, modify, or create derivative works from any content on the platform without express written permission from Razed Casino.
11. Limitation of Liability
To the fullest extent permitted by law, Razed Casino is not liable for:
- Any loss of profits, revenue, winnings, or data arising from your use of the platform;
- Interruptions to service caused by technical failures, maintenance, or circumstances beyond our reasonable control;
- Losses arising from your failure to secure your account credentials;
- Third-party actions, including actions by payment processors or game providers.
Nothing in these Terms excludes liability that cannot be excluded under New Zealand consumer protection law, including the Consumer Guarantees Act 1993 where applicable.
12. Disputes and Complaints
12.1 Raising a Complaint
If you have a complaint about any aspect of your experience at Razed Casino, we encourage you to contact our support team in the first instance:
- Email: support@razed-casino-new-zealand.com
- Phone: +64 21 870 1548
- Post: Level 8, 1 Willis Street, Wellington 6011, New Zealand
We aim to acknowledge all complaints within 48 hours and to resolve them within 14 days.
12.2 Dispute Resolution
If your complaint is not resolved to your satisfaction through our internal process, you may escalate the matter through the dispute resolution mechanism available under our operating licence. Details of the applicable dispute resolution body are set out in our Licence Information page.
12.3 Governing Law
These Terms are governed by the laws of the jurisdiction in which Razed Casino is licensed. New Zealand players retain any statutory rights they hold under New Zealand law that cannot be contractually waived, including those under the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.
13. Miscellaneous
13.1 Entire Agreement
These Terms, together with our Privacy Policy, Cookie Policy, Responsible Gambling Policy, and any applicable bonus terms, constitute the entire agreement between you and Razed Casino in respect of your use of the platform.
13.2 Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity of the remaining provisions.
13.3 Waiver
Any failure by Razed Casino to enforce a provision of these Terms on a particular occasion does not constitute a waiver of our right to enforce that provision on future occasions.
13.4 Contact
For any questions relating to these Terms and Conditions, you may contact us at:
- Email: support@razed-casino-new-zealand.com
- Phone: +64 21 870 1548
- Address: Level 8, 1 Willis Street, Wellington 6011, New Zealand
- Office hours: Monday to Saturday, 9AM to 6PM