Gambling at Razed: Entertainment, Not a Financial Strategy
At Razed Casino, we want every Kiwi player to enjoy the experience for what it is: entertainment. Online pokies, live dealer tables, and casino games are designed to be fun, and they work best when you approach them with a clear head, a set budget, and no pressure to win back what you’ve lost. The moment gambling stops feeling like a leisure activity and starts feeling like an obligation, it’s time to pause and reassess.
This page outlines the tools available to you directly through your Razed account, how to recognise when gambling may be becoming a problem, and where to find free, confidential support in Aotearoa New Zealand.
Understanding Responsible Gambling
Responsible gambling means participating in a way that keeps you in control: spending only what you can genuinely afford to lose, playing within time limits you’ve set for yourself, and making decisions based on enjoyment rather than the hope of financial gain. Outcomes in casino games are determined by random number generators and statistical probability, not by skill, patterns, or timing. No strategy changes the house edge over time, and no session is “due” to produce a win.
New Zealand’s approach to gambling harm minimisation is grounded in the Gambling Act 2003 and the national Strategy to Prevent and Minimise Gambling Harm. Razed operates with full awareness of these standards and is committed to providing tools and information that support informed, self-directed play.
Recognising Problem Gambling
Problem gambling affects people from all backgrounds and income levels. It doesn’t always look like spending large sums of money. Often, the signs are subtler and develop gradually. Ask yourself honestly whether any of the following applies to you:
- You spend more time or money gambling than you originally planned
- You find yourself thinking about gambling when you’re not playing
- You chase losses, telling yourself the next session will make up for the last one
- Gambling has become a way of managing stress, boredom, or difficult emotions
- You’ve tried to cut back or stop but found it difficult
- You’ve borrowed money or sold something to fund gambling
- Gambling is causing tension with whānau, friends, or colleagues
- You feel irritable or anxious when you’re not gambling
- You’ve been less than honest with people close to you about how much you gamble
If you recognise yourself in one or more of these descriptions, that recognition matters. Taking it seriously is not a sign of weakness, it’s a practical first step. The Razed responsible gambling tools described below are available to you right now, within your account.
Your Responsible Gambling Tools at Razed
All responsible gambling controls at Razed are accessible through your user profile under the Responsible Gambling section. You don’t need to contact support to set most limits; you can apply them yourself at any time.
Loss Limits
A loss limit lets you define the maximum amount you’re comfortable losing over a given period. You can set this across a daily, weekly, or monthly window. The limit tracks net losses, meaning any winnings during the period are excluded from the calculation. If you’re profitable during the set period, you can continue playing with those winnings until the loss limit is reached.
To adjust a loss limit, you first need to remove the existing one. After removal, a 24-hour cooling-off period applies before you can set a new limit. Any decrease to your limit takes effect immediately. Any increase or complete removal takes 48 hours to action, giving you a window to reconsider before a higher limit kicks in.
Wager Limits
A wager limit caps the total amount you can bet across a set time period, regardless of wins or losses. Like loss limits, wager limits can be set on a daily, weekly, or monthly basis. They’re a useful tool for players who want to control their overall betting activity rather than just outcomes.
Take a Break
The Take a Break feature suspends access to your account for a defined period without permanently closing it. This is a practical option if you feel you need some distance from gambling but don’t want to permanently self-exclude. Available break periods include one day, one week, and one month.
Once a Take a Break period is activated, it cannot be shortened or cancelled until it expires. Any pending bets placed before the break began will continue to stand. This is intentional: the purpose of the tool is to give you a genuine cooling-off period, not a pause you can walk back from the next day.
Self-Exclusion
Self-exclusion is a permanent measure that suspends all access to your Razed account. It is designed for players who have decided they want to stop gambling entirely and need a firm, irrevocable barrier to help them do so. Unlike Take a Break, self-exclusion does not have an end date.
To self-exclude, contact the Razed support team directly. You can reach them via live chat at any time, or by emailing support@razed.com. You’ll be asked to confirm your decision and provide a brief reason. Once processed, the exclusion cannot be reversed.
If you are self-excluding because gambling has become harmful, we strongly encourage you to also reach out to one of the New Zealand support services listed at the bottom of this page. Self-exclusion removes access to a single platform; professional support addresses the broader patterns that make gambling harmful.
Age Verification and Protection of Minors
Razed only accepts registrations from players aged 18 years and over. This is a firm policy with no exceptions. During account registration and at any point thereafter, Razed reserves the right to request proof of identity and age. If a player is found to be under the legal age, access to the platform will be denied and any account balance will be returned in accordance with our terms and conditions.
Under the Gambling Act 2003, persons under 20 years of age are not permitted to gamble in New Zealand casinos. For online gambling with offshore operators, the minimum age is 18. Razed enforces the 18-year minimum and uses all available methods to prevent underage registrations.
If you are aware of a minor attempting to access Razed, please contact our support team immediately at support@razed.com.
Tips for Keeping Gambling in Check
If you choose to gamble at Razed, the following practical steps can help you stay in control:
- Decide on a budget before you start and treat it as money spent on entertainment, not an investment
- Set a time limit for each session and stick to it
- Never gamble with money set aside for rent, bills, groceries, or other essentials
- Avoid gambling when you’re tired, stressed, or under the influence of alcohol
- Don’t chase losses. A losing streak does not make a winning session more likely
- Take regular breaks during longer sessions
- Keep track of how much you spend over time, not just within a single session
- Talk openly with someone you trust if you feel gambling is becoming harder to control
Free Support in New Zealand
If you’re concerned about your own gambling, or about someone close to you, free and confidential help is available throughout Aotearoa. You don’t need to be in crisis to reach out; support services are there for anyone who wants to talk things through.
Gambling Helpline
The Gambling Helpline is the national freephone service operating as part of the Government’s Safer Gambling Aotearoa campaign. It is available 24 hours a day, seven days a week, including public holidays.
- Phone: 0800 654 655 (free)
- Text: 8006 (free)
- Online chat: gamblinghelpline.co.nz
- Māori Gambling Helpline: 0800 654 656
- Pasifika Gambling Helpline: 0800 654 657
- Debt Gambling Helpline: 0800 654 658
- Youth Gambling Helpline: 0800 654 659
Problem Gambling Foundation (PGF)
The Problem Gambling Foundation provides free, confidential counselling and support for individuals and whānau affected by gambling harm. Counsellors are experienced in gambling-related issues and can offer face-to-face sessions, phone support, and video appointments depending on your location.
- Phone: 0800 664 262 (free)
- Website: pgf.nz
- Hours: Monday to Friday, 8:30am to 5:00pm
Safer Gambling Aotearoa
Safer Gambling Aotearoa is a Ministry of Health initiative providing information, resources, and links to support services across New Zealand. Their website includes self-help tools, information about how different forms of gambling work, and a directory of local support providers.
- Website: safergambling.org.nz
Mapu Maia
Mapu Maia offers culturally appropriate gambling harm support for Pasifika individuals and their families, available by phone, email, and video.
Department of Internal Affairs (DIA)
The DIA administers the Gambling Act 2003 and oversees gambling regulation in New Zealand. Their website provides information about your rights as a player and the obligations of gambling operators.
- Website: dia.govt.nz
Contact Razed Support
If you want to apply a responsible gambling tool, raise a concern, or request self-exclusion, the Razed support team is available around the clock via live chat on the website, or by email at support@razed.com. Requests related to account limits and self-exclusion are treated with care and processed promptly.
Gambling should be something you choose to do, on your own terms, within limits that you control. If that balance ever shifts, the tools and support on this page are here to help you find it again.